Refund policy
Return & Refund Policy – StainX.pk
At StainX.pk, your satisfaction is our top priority! If you are not completely happy with your purchase, we’re here to help.
7-Day Return Policy
You have 7 days from the date of delivery to request a return or exchange.
To be eligible, your item must meet the following conditions:
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The item must be unused, unopened, and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide proof of purchase (order number, invoice, or receipt).
Return Process
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Contact our support team at support@stainx.pk or message us on Instagram (@stainx.pk) within 7 days of receiving your order.
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Our team will guide you through the return process and provide the return address.
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Once we receive and inspect your returned item, we’ll notify you of the status of your refund or replacement.
Refund Policy
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If your return is approved, a refund will be processed to your original payment method within 5–7 working days.
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Shipping or handling charges (if any) are non-refundable.
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If the product was purchased on a discount or sale, the discounted amount will be refunded.
Non-Returnable Items
Certain items are not eligible for return or refund:
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Used or damaged products caused by customer misuse.
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Products returned after 7 days of delivery.
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Items purchased under “Final Sale” or “Clearance” offers.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos of the issue. We’ll arrange a replacement or refund immediately.
Contact Us
If you have any questions or concerns regarding returns or refunds, please reach out to us:
📧 Support@stainx.pk
📱 Contact: +923391121696